PRIVACY POLICY
Rocco Bespoke (“we,” “us,” “our”) operates this website. This policy explains what personal information we collect when you visit or make a purchase, and how we use it.
## Information We Collect
### Website visitors
This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including information about your browser, network and device, web pages you visited before and while on this website, and your IP address. Squarespace needs this data to run the website and to protect and improve its platform. You can read more in [Squarespace’s own Privacy Policy](http://squarespace.com/privacy).
### Analytics
This website collects personal information to power our site analytics, including information about your browser, network, and device, web pages you visited prior to coming to this website, and your IP address. This may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps. We provide this information to Squarespace, our website analytics provider, to understand site traffic and activity.
### Cookies
This website uses cookies and similar small files or pieces of text that download to your device when you visit. Necessary and required cookies are always used, allowing Squarespace to securely serve this website to you. Analytics and performance cookies are only used once you acknowledge our cookie banner, and help us understand site traffic and activity.
### Fonts
This website serves font files from and renders fonts using Google Fonts and/or Adobe Fonts. To display the site properly, these third parties may receive information about your browser, network, or device, the page you’re viewing, and your IP address.
### When you place an order (Sample Box or other purchases)
When you buy something on this website, we collect personal information to fulfil the order, including your billing and shipping address, details relating to your purchase, email address, name, and phone number. We provide this information to Squarespace, our online store hosting provider, and to our payment processor so payment can be completed. [If you use Squarespace Payments: Squarespace Payments makes use of Stripe (payment processing) and Sift (fraud monitoring) as third-party service providers, who process your information according to their own privacy policies: stripe.com/privacy and sift.com/service-privacy.]
As you go through checkout, this site may auto-complete your shipping and billing address using the Google Places API.
### Shipping
When you purchase a physical product (such as a Sample Box), we collect the information above to ship your order, and share it with Squarespace and [our courier/shipping provider name] so your order can be delivered.
### Quotes and project enquiries
When you submit a quote request or enquiry through this website (for example, via “Calculate My Project & Get A Quote”), we collect the information you provide — such as your name, email address, phone number, and project details — in order to respond to your enquiry and prepare your quote. We provide this information to Squarespace, our website hosting provider, so they can provide website services to us and help us manage our relationship with you.
### Customer accounts
If you create a customer account on this website, we collect personal information — including your billing and shipping address, order details, email address, name, and phone number — to improve your checkout experience and customer service.
### Invoices
If we send you a branded invoice, we collect and share information including your email address, invoice details, name, and payment history with Squarespace and Stripe to process the invoice.
## Emails
Marketing emails: We may send you marketing emails, which you can unsubscribe from at any time via the link at the bottom of the email. We provide your contact information to Squarespace, our email marketing provider, so they can send these on our behalf.
Order and account emails: We may email you about order or account activity — for example, confirming a purchase or that your order has shipped. It is not possible to unsubscribe from these transactional messages.
## Your Rights (UK/EEA visitors)
If you are based in the UK or EEA, you have the right to access, correct, update, or request deletion of the personal information we hold about you. You also have the right to object to or restrict certain processing, and the right to data portability. To exercise any of these rights, contact us using the details below.
You also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk, if you believe we have not handled your data properly.
## Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, financial record-keeping for tax purposes).
## Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal/operational reasons. Significant changes will be made clear on this website.
## Contact Us
If you have questions about this policy or wish to exercise your rights, contact us at:
info@roccobespoke.co.uk